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Privacy Policy

1. General

  1. This privacy policy (“Privacy Policy”) governs the processing of your personal data as part of your use of our Website (the “Website”) and the services related thereto (collectively referred to as the “Services”). This processing is carried out by COMPANY as the data controller, with its registered office at Brederodestraat 21 BE-1000 Brussels (“we,” “us”), registered with the CBE under number NUMBER, in accordance with applicable data protection laws.
  2. By using our Website and/or our Services, you acknowledge that you have carefully read this Privacy Policy and that you agree to it without reservation. We reserve the right to amend the Privacy Policy periodically at our sole discretion. Such amendments will be communicated via the Website.
  3. By clicking the checkbox stating: “I declare that I have read the Privacy Policy,” you declare that you have indeed read this Privacy Policy and agree to it. You declare that you understand the purposes for which your personal data is processed. You also agree that your continued use constitutes continued consent. You may withdraw your consent at any time by sending an email to iemail hidden; JavaScript is required.
  4. Please note that we may use so-called “cookies” or similar technologies as part of the Website and/or the Services. Cookies are small text files placed on a device’s hard drive that contain certain information, including, in some cases, personal data. For more information regarding our use of cookies, please read our cookie policy.
     

 This Privacy Policy was last updated on April 13, 2026.

2. What, why, and how long we process data

  1. When you use the Website and/or Services, we process personal data relating to you. Such personal data includes:
    1. When? Use of Services, contacting us, use of the Website
    2. Which data? Identification data
    3. Why (purpose)? Processing of request
       
  2. In principle, we obtain the personal data mentioned above directly from you. However, if you choose to register via a social media account (e.g., Facebook or Google Plus), this data is collected via your social media profile. We recommend that you consult the privacy policy of your social media service provider to determine what data is processed by your social media service provider when you use the social media login feature. We do not forward any of the personal data you provide via the Website to social media providers unless you consent to this. In addition to the aforementioned purposes, we may also process your personal data:
     
    1. To provide you with information about the products and services you request in a personalized and efficient manner, whether via the Website, email, phone, or social media channels.
    2. To process your personal data so that we can provide the Services.
    3. For direct marketing purposes, i.e., to provide you with targeted communications, promotions, offers, and other advertisements from us or our selected partners. We will ask for your prior consent for this. 
    4. To perform statistical analyses to improve our Website and/or Services, or to develop new products or services.
    5. To provide to a financial institution or payment service provider, to enable your financial institution and the payment service provider to comply with their legal obligations.  
    6. To transfer to the police or judicial authorities as evidence of potential crimes or if there are reasonable grounds to suspect an unlawful act or crime committed by you through your registration with or use of the Website or the Services.
    7. In connection with a potential merger with, acquisition of/by, or spin-off by a third party, even if that third party is located outside the EEA.
       
  3. If and when your registration on the Website or use of the Website or Services may be considered (a) a violation of the terms and conditions or the intellectual property rights or any other right of a third party, (b) a threat to the security or integrity of the Services, (c) a danger to the Website or Services or systems of ours or our subcontractors due to viruses, Trojan horses, spyware, malware, or any other form of malicious code, or (d) is in any way illegal or unlawful, discriminatory, or offensive, we may process your data in the interest of ourselves, our partners, or third parties.

3. Who We Share Data With

  1. We do not send your personal data to third parties in an identifiable form unless this is necessary to provide the Services, without your explicit consent to do so. 
  2. We may engage third-party processors to provide you with the Website and/or Services. We ensure that third-party processors may only process your personal data on our behalf and in accordance with our written instructions. We guarantee that all third-party processors are selected with due care so that we can rely on the security and integrity of your personal data. 
  3. We may transfer anonymized and/or aggregated data to other organizations that may use this data to improve products and services and to organize the marketing, presentation, and sale of customized products and services.

4. Where we process data

  1. We and our external processors will process your identifiable personal data only within the EEA.
  2. We may transfer your anonymized and/or aggregated data to organizations outside the EEA. If such a transfer takes place, we will ensure that appropriate safeguards are in place to guarantee the security and integrity of your personal data, and that all rights regarding personal data that you would be entitled to under applicable mandatory law are guaranteed.
  3. If a transfer of your personal data and/or anonymized and/or aggregated data takes place, the following legal protection mechanism will be implemented:

5. How We Process Data

  1. We will do our utmost to process only the personal data necessary to achieve the purposes set out in this Privacy Policy. We will process your personal data in a lawful, fair, and transparent manner. We will do our utmost to keep the personal data accurate and up-to-date.
     
  2. Your personal data will only be processed for as long as necessary to achieve the purposes set out in this Privacy Policy or until you withdraw your consent to its processing. Please note that withdrawing consent may mean that you are no longer able to use the Website and/or Services in whole or in part. If you have registered on our Website, we will delete your personal data when you delete your profile, unless a legal or regulatory obligation or a judicial or administrative order prevents us from doing so.
     
  3. We will take appropriate technical and organizational measures to keep your personal data secure against unauthorized access or theft and against accidental loss, manipulation, or destruction. Access by our staff or the staff of our external processors is only permitted on a need-to-know basis and is subject to strict confidentiality obligations. However, you understand that ensuring safety and security are merely best-effort obligations, which can never be guaranteed.

6. Your Rights

  1. You have the right to request access to all personal data we process about you. 
  2. You have the right to request that any personal data about you that is incorrect or inaccurate be corrected free of charge. If you have registered on our Website, you can correct much of this data yourself via your profile. If such a request is submitted, you must also include proof with this request that the personal data for which correction is requested is incorrect.
  3. You have the right to withdraw your previously given consent to the processing of your personal data. You may withdraw your consent at any time by sending an email to email hidden; JavaScript is required, or by deleting your profile (if applicable). 
  4. You have the right to request that personal data concerning you be deleted if it is no longer necessary in light of the purposes set forth in this Privacy Policy or if you withdraw your consent to its processing. However, please note that a request for deletion will be assessed by us in light of legal or regulatory obligations or administrative or judicial orders that may prevent us from deleting the relevant personal data. 
  5. Instead of deletion, you may also request that we restrict the processing of your personal data if (a) you contest the accuracy of such data, (b) the processing is unlawful, or (c) the data is no longer necessary for the stated purposes but you need it to defend yourself in legal proceedings.
  6. You have the right to object to the processing of personal data if you can demonstrate that there are serious and legitimate reasons related to specific circumstances that justify such an objection. However, if the intended processing constitutes direct marketing, you have the right to object to such processing free of charge and without justification.
  7. When your personal data is processed based on consent or a contract and the processing is carried out by automated means, you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and, if technically feasible, you have the right to transmit this data directly to another service provider. The technical feasibility of this is assessed solely by us.
  8. If you wish to submit a request to exercise one or more of the rights listed above, you may send an email to email hidden; JavaScript is required. This request must clearly state which right you wish to exercise and why. It must also be dated and signed and accompanied by a digitally scanned copy of your valid ID card proving your identity. We will immediately notify you of the receipt of such a request. If the request is found to be valid, we will comply with it as soon as reasonably possible and no later than thirty (30) days after receipt of the request.
  9. If, in the course of exercising your rights or processing your requests for access, we determine that these are clearly submitted with the intent to cause nuisance or harm to us, we reserve the right not to process them. If you contact us to exercise your rights, we will respond within one month. In exceptional cases, this may take longer, but we will let you know within one month why it is taking longer. Whether or not you can exercise your rights depends on the processing and the legal basis for the processing.
  10. If you have a complaint about our processing of your personal data, you can always contact us at email hidden; JavaScript is required. If you remain dissatisfied with our response, you are free to file a complaint with the competent data protection authority. For more information, visit https://www.dataprotectionauthority.be/citizen